BOOKING POLICY

BOOKING POLICY

Here, at Brows by Tonya, we are 100% committed to showing up for you. Our booking policy creates an understanding, fairness and expectation so that we can hold each other accountable.

​

1. Booking: Call 629-239-7584 to schedule your appointment (Accepting new clients by referral only). An $85 deposit is required at time of scheduling. Deposits will only be accepted via Apple Pay and are non- refundable.

​

2. Rescheduling: Rescheduling with less than a 48H notice requires full payment of the chosen service to secure the appointment. Deposits will only be accepted via Apple Pay and are non- refundable.

​​

3. Late/Tardy: If you are running behind, contact the studio immediately! If you are  more than 15 minutes late, your appointment will be cancelled. Options to reschedule are determined by availability. Understand it may be 8 to 10 weeks before you are able to get rescheduled.

​

4. Cancellations: Provide a 48H notice via phone call or text to avoid penalty.

5. No call, No Show:  No call, No show jeopardizes your opportunity to book future services. Please make every effort to keep your appointment and/or notify our office with a 48H notice.

​

7. Chronic Tardiness & Cancellations: We truly empathize and understand the challenges life may bring. Chronic tardiness and cancellations jeopardizes your chances of booking future services. With that being said, make every effort to keep your appointment and  be on time as everyone's time is valuable.

CANCELLATION POLICY